Shipping policy
Shipping Policy
Welcome to Onviao!
We’re committed to getting your order to you quickly and safely. Please read our shipping policy carefully to understand how and when you’ll receive your purchase.
Order Processing
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All orders are processed within 1–3 business days after payment is confirmed.
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You will receive a confirmation email with your order details once your order is placed.
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A tracking number will be sent as soon as your order has shipped.
Shipping Time
Delivery times vary depending on your location and the product ordered.
Estimated Delivery Time:
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United States / Canada: 7–15 business days
Please note: Shipping times are estimates and may vary due to customs delays, weather, or high seasonal demand.
Shipping Fees
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We offer Free Standard Shipping on most orders.
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Expedited shipping options may be available at checkout for an additional cost.
Tracking Your Order
Once your order ships, you’ll receive a tracking link via email so you can monitor your delivery in real-time.
If you don’t see tracking updates right away, please allow 2–5 business days for the carrier to update the information.
Lost, Delayed, or Damaged Packages
If your package is delayed, lost, or arrives damaged:
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Contact us at support@onviao.com with your order number.
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We’ll investigate and help resolve the issue as quickly as possible.
Customs, Duties & Taxes
International orders may be subject to customs fees or import taxes depending on your country.
These charges are not included in your order total and are the responsibility of the customer.
Contact Us
For any shipping questions or special requests, reach out anytime:
📧 support@onviao.com
Would you like me to also create a Return & Refund Policy next — to go with this (for your legal/policy section)? It usually pairs well right after the shipping policy.